Lulus Review | Is It Worth Shopping at Lulus.com?
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It is safe to say that if you’ve ever searched for teens or young women’s clothes on the Internet, you must have come across Lulus.com. Lulus has been in the fashion business for more than 20 years now. Sometimes known as Lulu’s Fashion Lounge or simply Lulu’s for short, Lulus came into the clothing market back in 1996 and since that time, Lulus has been setting the benchmark in the affordable fast-fashion clothes market.
You will hardly find any celebrity that hasn’t worn a Lulus dress, boots, and other accessories at one point in their lives. Lulu’s provides a vast array of clothes, clothes, and other accessories for numerous customers online. Despite the fact that Lulus has been in existence for a long time, there is the need to ask if Lulus is legit.
We’ve created this review guide, to help determine if Lulus is legit and if it is worth shopping there at all. This lulus review will also give you an insight into the entire shopping experience of Lulus.com
Let’s get started and see what Lulus has for us.
Table of Contents
Common questions shoppers ask about Lulus.com:
The following are some of the questions most shoppers ask about Lulus.
- Is Lulus.com a legitimate place to shop for clothes?
- Does Lulus have an app?
- Are the general reviews of Lulus.com positive or negative?
- What is the customer feedback about the general shopping experience on Lulus?
- What type of product does Lulus.com sell?
- What are customers saying about the shipping and delivery experience or merchandise sold on Lulus.com?
Is Lulus Legit?
If you’ve ever had any worries about the legitimacy of Lulus, then the truth is that you have nothing to fear or worry about.
The company is registered with an official business name of Lulu’s Fashion Lounge, Inc, with the California Secretary of State. As of 2017, the company has an active business certificate, which grants it the license to operate and carry out its function.
The site is completely safe to shop, and shoppers have zero-worries about their data being leaked or stolen. The website is encrypted via GeoTrust, an encryption technology that keeps the website safe and secured.
Boutique
Going through Lulus.com, you will observe that Lulus boots and dresses are the main components of the website. The online boutique store also provides a variety of clothing options for shoppers such as jewelry, belts, and other clothing accessories. Shoppers also have the ability to shop for items based on their availability and style on the Lulus online boutique.
Merchandise is available in a variety of sizes spanning from extra small to extra-large. Despite the large array of sizing options on the website, most merchandise is in junior sizes, so ensure you utilize the sizing and fit chart presented on the website to select your correct size.
As a rule of thumb, it is also beneficial to go through the various reviews of customers who have purchased a specific item. This will help you to know if they got a smaller or bigger fit than they expected.
From our review, we found out that the website is user-friendly, and it comes with a simple layout that users will love. Navigating through the site is easy, and shoppers can easily find specific items that they are in need of easily.
The search bar at the top of the Lulus boutique online store allows shoppers to easily find trending commodities, dresses, shoes, accessories, and a whole host of other items.
Shipping
As of 2019, Lulus boutique online store offers free shipping in the United States for any order of $50 or more. However, it’s important to note that the free shipping applies to orders with standard shipping.
If you wish to expedite your Lulus dress or Lulus boots, the company does offer second-day air shipping, three-day shipping, and overnight shipping options.
Lulus boutique online store does ship to other countries. However, please note that if you do plan to return an item from Lulus boutique online store, you will be responsible for the cost associated with the return, and the company will not provide you with credit for return shipping fees.
Additionally, there is no free shipping for any countries outside of the United States, and shipping prices can vary significantly, depending on the country the item is being delivered to, due to taxes and fees customs charges to check the product before being shipped to your location.
Lulus App
As of 2019, Lulus Fashion Lounge doesn’t have an app, but there is chatter that one is currently in development. Notwithstanding, the company has a responsive website and an ever-growing robust social media presence.
The good news is that the company’s website is optimized in such a way that it easily works with all mobile devices and desktop. It is very compatible with mobile browsers as well as browsers in your PC.
Another plus is the live chat feature of the website, and this gives you the ability to ask questions or seek clarification from the company in real time. This feature is very responsive both on desktop and on mobile devices.
Our Lulus review found that buying your Lulus boots or Lulus dresses from your device will be as easy as buying from your home desktop, making the absence of a Lulus app inconsequential.
Reviews
Looking through countless Lulus.com reviews listed on the actual Lulus boutique website, it was almost impossible to find anything below five stars.
However, other review websites reveal a slightly different story of Lulu’s Fashion Lounge, providing a healthy mix of positive and negative Lulus.com reviews.
To properly assess whether it’s worth shopping at Lulus, an evaluation of Lulus reviews on review sites, such as Trustpilot and Sitejabber, provides valuable insight. The negative reviews were not too bad but did offer some tips on the company and how to ensure you place the right order and avoid any issues.
Negative Reviews
On our search for reviews on the company, we came across some negative reviews of the company. The common negative reviews found had to do with sizing. Most first-time shoppers complained that the product they received was a bit smaller than what they expected. New customers were warned to measure themselves with the company’s sizing chart before placing an order.
One customer, in particular, mentioned she got the wrong size of clothes she ordered, prompting her to return the product. She mentioned the company only credit her 50 percent of the actual fee, and they put the other 50 percent towards her next purchase, citing that the returned item didn’t pass the quality check.
Another notable negative review about Lulus had to do with their customer service. Several users complained that their poor customer service was part of the reason why they didn’t like the company. These reviewers felt the company should have shown better interest in them, by quickly resolving their issues and attending to their complaints.
Lastly, another customer mentioned she was disappointed with the site due to the extra cost of shipping overseas. She mentioned the particular item she bought was a free shipping item, but to her greatest surprise, she was charged for shipping unbeknownst to her, making the price of the item more expensive than the local option she had access to.
Positive Reviews
There is a part of the Lulus website that allows customers to leave their feedback on their overall experience on the site itself, and the products purchased.
From our review on the feedback left by customers, most spoke very well of the site, and the products they purchased. Most products had a five-star rating.
We had to check the reviews on Sitejabber and Trust pilot to get a balanced review of the product and site. Both platforms offered us a mixture of both negative and positive reviews.
From our observation, the negative reviews were honest, and they offered another view on how the company operates and the quality and nature of the products.
The consensus of Lulus from the review was that the products were all top-quality products, made from premium materials. Most shoppers were happy that they got the same products as displayed on the website.
Other Lulus reviews mentioned that the products are value for money, and not just that, they are also durable and good looking on the eye.
One shopper mentioned that she was pleased with Lulus return policy; this contradicts the negative review left by the shopper in the earlier part of this review guide.
Note that if you return the merchandise within 10 days, it arrives at your home, Lulus covers the shipping cost. The company also gives full credit for your return after 30 days. But Lulus boutique online doesn’t provide any refund.
It has to be said that most negative reviews you see about online shopping is often one-sided, and doesn’t tell the whole truth, most especially when it comes to refunds.
It is recommended that you go through the company’s return policy, before making a purchase, and ensure you check the size chart to ensure you get the right fit for you.
Conclusion
Lulus.com is a legit outlet to shop for your clothes, belts, boots, jewelry and other accessories. The company is registered with the California Secretary of State, and it utilizes an SSL encryption on its website to give you safe and secure shopping experience.
If you are in need of affordable quality clothes and accessories from a reputable company, then look no further than Lulus boutique online store. Before you purchase any item, go through the size charts and pick the right fit. Delivery is swift, and it might even arrive sooner than expected.
Lulus ensures you get stylish clothes and accessories at affordable prices.
Julia Brucculieri is the Global Lifestyle Reporter for Huffington Post. She previously covered entertainment and celebrity & fashion news. She graduated from Carleton University (Ottawa, Canada). Julia is also a self-professed pop culture junkie, a lover of art history and doughnut enthusiast.